📝
Executive Summary
The month at a glance
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✅ What went well
⚠️ Needs attention
🎫
Service Desk · Atera
Support & ticket activity
Every request your team raised, and how quickly we resolved them.
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Ticket volume — 6 months
Created vs resolved each month
Issue categories
What drove tickets this month
0tickets
By priority
Severity mix this month
Top technicians
Tickets handled · avg resolution
Notable tickets
A sample of this month's resolved & in-progress work
| Ref | Issue | Priority | Technician | Status | Resolved in |
|---|
💻
Endpoints · Microsoft Intune
Device compliance & sync
Compliance state, sync health and management coverage across every Intune-managed device.
Compliance state
Intune compliance status per managed device
Sync currency
How recently each device synced with Intune
Stale sync (7+ days)
Devices that have not synced with Intune within the threshold
Device sample
Representative fleet snapshot
| Device | OS | User | Compliance | Last sync |
|---|
OS version distribution
Windows release breakdown across managed devices
☁️
Microsoft 365
Licensing & adoption
User accounts, licence utilisation and how your team uses the tools.
Licence utilisation
Assigned licences compared with purchased seats
App adoption
Active monthly usage by app
🛡️
Security posture
Microsoft Secure Score
Your security maturity, what improved, and what to tackle next.
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Posture by pillar
What this means
Microsoft Secure Score is a Microsoft 365 security health score. It measures how many recommended security controls are in place across areas such as user sign-in, identity protection, email security, device security and data protection.
Why we measure it
We track Secure Score because it gives a consistent way to measure security improvement over time. It helps identify gaps, prioritise recommended actions, and show whether the Microsoft 365 environment is becoming more secure month by month.
Current result
Findings & recommendations
Prioritised by risk
🔷
Network · Cisco Meraki
Connectivity & uptime
Network availability and traffic across all sites.
Sites
Per-location health & usage
| Site | Devices | Clients | Uptime | Data used | Status |
|---|
🧭
Recommendations
Where we go next
A prioritised plan to keep improving your environment.
Immediate 0–2 weeks
Short term This quarter
Strategic Roadmap